Senior Consultant and Founder, Relationship Centered Health Care
visit website: www.rchcweb.com
Anthony L. Suchman, MD, MA, FACP is a practicing physician, organizational consultant and Clinical Professor of Medicine at the University of Rochester School of Medicine and Dentistry.
After earning his BA (psychology) and MD degrees at Cornell University, Tony completed a residency in Internal Medicine and fellowships in General Internal Medicine (clinical epidemiology and health services research) and Behavioral and Psychosocial Medicine (mind/body interactions and medical interviewing), all at the University of Rochester. He subsequently earned an MA degree in Organizational Change, studying with Ralph Stacey at the University of Hertfordshire’s Complexity and Management Centre.
As a health services researcher on the facultyof the University of Rochester, Tony studied patient-clinician relationships, medical decision-making, physician satisfaction, and the spiritual dimensions of medical care. Through his teaching and writing (more than 95 articles and book chapters and the book “Partnerships in Healthcare: Transforming Relational Process”) he has become a leading proponent of a partnership-based clinical approach known as Relationship-Centered Care.
After 15 years of academic pursuits, he became interested in healthcare organizations, particularly how administrative processes and the behavior of leaders affect staff members, patients and processes of care. To explore the potential of integrated healthcare systems to engage patients as active partners and to provide coordinated, effective and humane care, he led the formation of the Highland Physicians Organization and was its first Executive Director. He also helped to establish the Strong Health Managed Care Organization and was its first CEO and Chief Medical Officer.
Tony’s current work focuses on organizational change and how people can work together more effectively across all levels of healthcare. He works with clinicians, administrators, patient advocates and board members in health care organizations worldwide to advance the practice of Relationship-Centered Administration, the organizational behavior and culture needed backstage to support staff members in providing Relationship-Centered Care to patients and their families. He has pioneered applications of the Relational Coordination Survey — a research tool that measures how teams coordinate complex interdependent tasks — in improving team performance and work environments.
His most recent book, “Leading Change in Healthcare: Transforming organizations using complexity, positive psychology and Relationship-centered Care,” co-authored with David Sluyter and Penny Williamson, was published in 2011 by Radcliffe Publishing of London and New York.
Tony chaired the board of the American Academy on Communication in Healthcare from 2000-2008 and is currently a board member of Brandeis University’s Relational Coordination Research Collaborative. He and his wife, artist Lynne Feldman, live in the Finger Lakes region of upstate New York.